About us
Founded with Purpose. Guided by Compassion.
Heal Hub Clinic was founded by Reza Eskandari, a registered psychotherapist in Ontario with a longstanding commitment to advancing emotional well-being, relational healing, and mental health equity across diverse communities.
With over two decades of clinical experience in both medical psychiatry and psychotherapy, Reza Eskandari envisioned a space where individuals, couples, and families could receive integrative, culturally sensitive, and evidence-based care—all within an environment of deep respect, trust, and safety. That vision became Heal Hub: a therapeutic sanctuary grounded in empathy, guided by professionalism, and designed for healing.
Our Mission
At Heal Hub, our mission is to create a therapeutic environment where healing is personalized, growth is collaborative, and every client is met with unconditional positive regard. We honor the uniqueness of each individual’s story and provide tailored, client-centered care that empowers transformation.
Our Values
Compassionate Presence: We listen deeply, without judgment.
Evidence-Based Practice: We draw from proven psychological and psychiatric frameworks.
Cultural Sensitivity: We honor the diversity of identities, histories, and lived experiences.
Relational Integrity: We view connection—as individuals, couples, or communities—as central to healing.
Empowerment: We support you in reclaiming your voice, your strength, and your future.
Serving Individuals, Couples, and Families Across Canada
From trauma recovery and emotional regulation to relationship repair and personal growth, our licensed therapists and facilitators are here to support you at every stage of your journey. We serve clients through both in-person sessions and secure virtual therapy platforms, offering accessible care that fits your life.
Let Your Healing Begin Here
Heal Hub Clinic is more than a mental health practice—it is a space for reflection, resilience, and reconnection. Whether you’re seeking healing, clarity, or simply a place to be heard, we are here to walk with you.
Privacy
HealHubClinic Privacy Policy
Effective Date: May 1, 2024
Clinic Name: Heal Hub Clinic
Website: www.healhubclinic.ca
Contact: info@healhubclinic.ca
At Heal Hub Clinic, we are committed to protecting your personal privacy and safeguarding your health and personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect the personal health information (PHI) of our clients, in accordance with the Personal Health Information Protection Act (PHIPA) in Ontario, PIPEDA, and professional regulatory standards.
1. What Information We Collect
We collect personal and health-related information that is necessary for providing effective psychotherapy services, including:
Full name, date of birth, and contact information
Emergency contact details
Health history and mental health concerns
Medical and psychiatric diagnoses, medications, and treatment history
Session notes, assessments, and communications with other health professionals (as applicable)
Payment and insurance information (where applicable)
This information is collected directly from you or from third parties (such as physicians or insurance providers) with your informed consent.
2. How We Use Your Information
We use your information for the following purposes:
To provide high-quality psychological and psychotherapy services
To assess, diagnose, and develop treatment plans
To communicate with you regarding appointments and treatment updates
To consult or coordinate with other healthcare providers (with your consent)
To maintain administrative and billing records
To meet legal, regulatory, and ethical obligations
3. Confidentiality and Consent
All client information is treated as strictly confidential. Your written or verbal informed consent is required before we release any information to a third party, unless:
Required by law (e.g., court order or subpoena)
There is a risk of serious harm to yourself or others
Disclosure is necessary to report child or elder abuse or neglect
A regulatory body requests access for audit or review purposes
4. How We Store and Protect Your Information
We use secure, encrypted, and password-protected electronic health record systems that meet Canadian health data protection standards. Physical documents (if any) are stored in locked filing cabinets in restricted areas.
We take all reasonable steps to ensure the integrity, accuracy, and confidentiality of your records.
5. Retention and Destruction of Records
In accordance with regulatory requirements (e.g., CRPO, CPO, CPA), we retain clinical records for a minimum of 10 years following the last session (or 10 years after a client turns 18 for minors).
After this period, records are securely destroyed through digital erasure or physical shredding.
6. Your Rights as a Client
You have the right to:
Access and request corrections to your records
Withdraw consent for the collection, use, or disclosure of your information (subject to legal limitations)
Be informed about how your information is managed
Ask questions or file complaints about privacy practices
To request access or correction, please contact our clinic at info@healhubclinic.ca or by phone.
7. Use of Website and Email Communication
If you use our website or contact us via email, please be aware that email communication may not be fully secure. We encourage clients to limit email content to scheduling and general inquiries. Any personal or clinical content should be shared in session or through our secure client portals.
Our website may use cookies or analytics tools to understand visitor engagement, but we do not collect personally identifiable information unless voluntarily submitted.
8. Updates to This Policy
This privacy policy may be updated periodically to reflect changes in regulations or clinic practices. The latest version will always be available on our website.
Contact Us
If you have any questions or concerns about our privacy policy or your rights, please contact:
Heal Hub Clinic
Email: info@healhubclinic.ca
Phone: 888-552-6660
Website: www.healhubclinic.ca
By accessing our services, you acknowledge that you have read and understood this Privacy Policy.